Responsible Gaming Policy
Last updated: 27.05.2025
Tonza Limited operates the website https://tonza.games and is committed to promoting responsible gaming and ensuring that our players enjoy their experience in a safe, secure, and controlled environment. We recognize our obligation to comply with all applicable laws and regulatory standards, including those set forth by licensing authorities such as the Malta Gaming Authority (MGA), the UK Gambling Commission (UKGC), and other relevant jurisdictions.
Our Commitment
- Prevent underage gambling.
- Provide tools for managing play behavior.
- Identify and support users experiencing gambling harm.
- Educate our staff on how to handle responsible gaming concerns.
- Collaborate with organizations offering help for problem gambling.
- Adhere to applicable licensing conditions and codes of practice.
Gambling Should Be Fun
Gambling is a form of entertainment, not a source of income. Players should never chase losses, borrow money to gamble, or let gambling interfere with work, relationships, or financial responsibilities.
Player Tools and Features
- Deposit Limits: Set daily, weekly, or monthly deposit caps.
- Session Time Reminders: Get alerts after extended sessions.
- Reality Checks: See real-time summaries of your gaming behavior.
- Loss Limits: Control how much you can lose per time period.
- Self-Exclusion: Lock your account temporarily or permanently.
Self-Assessment
Answer the following questions honestly:
- Do you gamble to escape stress or boredom?
- Have you lied about your gambling?
- Do you find it hard to stop even when losing?
- Has gambling caused conflicts with loved ones?
- Have you ever borrowed money to gamble?
If you answered YES to more than one, you may be at risk and we encourage you to seek help.
Underage Gambling
Gambling is strictly prohibited for individuals under 18 years old (or the legal age in your jurisdiction). Tonza Limited uses advanced age-verification systems to detect and prevent underage access. Parents should:
- Use child-protection software like Net Nanny or CyberPatrol.
- Avoid sharing devices or passwords with minors.
- Educate their children about the dangers of gambling.
Help & Support
We work with external organizations that specialize in problem gambling:
You can also reach out to our team at [email protected] for confidential assistance.
Staff Training
All relevant employees at Tonza undergo mandatory training in responsible gaming procedures. Our staff are equipped to:
- Identify problem gambling behavior patterns.
- Communicate with at-risk users empathetically.
- Apply timeouts, exclusions, or limit settings upon request.
- Refer players to professional support services.
Monitoring and Detection
Tonza Limited uses intelligent algorithms and manual reviews to detect irregular gambling behavior. We monitor:
- Rapid deposit and loss patterns
- Extended play sessions
- Repeated reversal of self-exclusion or deposit limits
- Player complaints or feedback indicating distress
If flagged, our team may intervene proactively.
Regulatory Compliance
Tonza Limited is committed to operating within the framework of international regulatory standards. We:
- Conduct regular audits and assessments to ensure compliance.
- Maintain comprehensive records of responsible gaming interventions.
- Cooperate fully with regulators and submit required reports.
- Enforce Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
Links and Resources
To learn more or activate responsible gaming features, visit:
https://tonza.games/legal/responsible-gaming
If you would like to self-exclude or impose a limit, please email [email protected].