Terms and Conditions

Last updated: 27.05.2025

These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) regulate the use of games in the Tonza iGaming Platform (hereinafter referred to as the "Tonza", "We"), provided on the website https://tonza.games (hereinafter referred to as "Platform" or “Website”), owned by Tonza Limited, a company incorporated in the Autonomous Island of Anjouan, Union of Comoros, with registration number 15975 and registered address at PO Box 1212, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Tonza Limited operates under a gaming license issued by the Anjouan Offshore Finance Authority under the Computer Gaming Licensing Act 007 of 2005.

These Terms and Conditions, Privacy Policy, Fairness Policy, Responsible Gaming Policy, Self-Restraint Policy, AML&KYC Policy, Dispute Resolution Policy, advertising campaign terms, rules on bonuses and special offers and any other document posted on the Platform constitute and govern the contractual relationship between the player (hereinafter referred to as the "Player" or "You") and the Tonza.

Before accepting these Terms and Conditions, You are kindly requested to read them closely. We also recommend You print these Terms and Conditions for Your own records. If You do not agree with any of the Terms and Conditions, please do not accept the Terms and Conditions and register Your personal game account, and / or do not continue to use the games provided on the Platform. Your further use of the Platform will signify Your acceptance of these Terms and Conditions. These Terms and Conditions shall enter into force from the moment of their publication on the Platform.

These Terms and Conditions apply to all platforms and devices that make games available to the Player.

The current version of the Terms and Conditions is always available on the Website footer. Tonza strongly recommends You periodically check the Terms and Conditions, to make sure that you remember all the provisions, agree with them and accept them.

The Terms and Conditions and the Privacy Policy will apply to You after Your acceptance and confirmation of the registration details during the registration of the game account on the Platform. By accepting these Terms and Conditions and the Privacy Policy, You are also acknowledging that you have read the Terms and Conditions as well as accepted our Privacy Policy, which describes how Tonza will collect, process and share your personal information.

The text of the Terms and Conditions is in English, which has legal force. The translation of the Terms and Conditions into any other language is carried out for information purposes only. In case of any inconsistency or discrepancy between the English language text and any other language version, the text of the Terms and Conditions in English shall prevail.

Platform Operator

The Platform is operated by Tonza Limited.

Terms & Condition Amendment

The Tonza retains the right periodically to make amendments, additions and / or changes to these Terms and Conditions to comply with the requirements and provisions of legislation currently in force. The Tonza undertakes to notify the Player about changes made in time during its authorization on the Platform, and the Player undertakes to review the amended Terms and Conditions. The Player must not make use of the Platform unless the new Terms and Conditions have been accepted. Nevertheless, the Player will still be able to withdraw any deposits made.

Any amendment, addition and / or change to the Terms and Conditions shall take effect from the moment they are posted on the Platform. Therefore, the Player is recommended to regularly and carefully review the Terms and Conditions, as well as the rules of individual games and other information that will be available and posted on the Platform.

If the Player does not agree with the changes made to the Terms and Conditions, he/she has the right to terminate the agreement with the Tonza, that is, stop using the Platform and close the game account in accordance with the Privacy Policy.

Legal Requirements and Anti-Money Laundering

You may only use services provided on the Platform, if You are 18 years of age and have full legal capacity. By accepting these Terms and Conditions, You confirm that you have full legal capacity and have reached the age of 18 and the minimum legal age required in accordance with the laws of the country in which you reside / live. Non-compliance of these requirements is a violation of these Terms and Conditions. The Tonza reserves the right to ask for documents proving Your identity and confirming Your legal age as well as any other documents required for the purposes of the KYC anytime during being a Platform’s user. The Tonza has the right to limit or refuse the Player to use the services offered by the Platform until satisfactory proof is provided.

In some jurisdictions online gaming may be illegal. The Player understands and accepts that the Tonza is unable to give legal consultation or guarantee regarding the legitimacy of the use of the Platform services by the Player. The Tonza does not claim that the services comply with the legislation of the Player's jurisdiction. The Player uses the services provided by the Platform at his own choice and discretion, assuming risks and responsibilities as to whether the use of the Platform services is legal and in accordance with the laws and regulations of the Player's jurisdiction.

The Tonza does not intend to provide services to the Player, which could conflict with the legislation of the Player’s jurisdiction and place of residence. The Player confirms, warrants and agrees that the use of the Platform services is in accordance with the current laws of his jurisdiction. The Tonza is not responsible for any illegal or unauthorized use of the Platform services by the Player.

The Tonza prohibits the registration of a game account and / or making any monetary means to Players who are located in or reside in Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, Russia, Belarus, Iran, Democratic People's Republic of Korea, Myanmar, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority and FATF Blacklisted countries (the "Prohibited Jurisdictions") are not permitted make use of the Service. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Players are not allowed to deposit money if the source of their origin is from Prohibited Jurisdictions.

Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by Tonza to identify your location and providing Tonza with false or misleading information regarding your location or place of residence.

Further, without prejudice to the above, access to the Tonza Platform may be restricted for citizens whose only proof of identity (passports/other identity documents) is issued by authorities from certain territories and formations, which are not recognized by UN (i.e. Donetsk Public Republic, Lugansk Public Republic, Republic of Abkhazia, Pridnestrovian Moldavian Republic, Turkish Republic of Northern Cyprus, Republic of South Ossetia, etc).

Game providers, in their discretion, can determine their own list of Prohibited/Restricted Jurisdictions and restrict the Player's access to their games in the territories of these countries. The rules of the games are the constituent of these Terms and Conditions, which the Player is obliged to comply with.

The list of Prohibited/Restricted Jurisdictions is not exhaustive. The Tonza retains the right to amend the list of the above-mentioned Jurisdictions without preliminary notification.

The use of the VPN, proxy or any other services for IP disguise by the Player for receiving an access to the Platform and / or games is the violation of these Terms and Conditions and is strictly prohibited.

The Player confirms that the monetary means deposited on the game account do not have a criminal and / or illegal and / or forbidden origin, and the Player is their rightful owner. Transactions shall be monitored to prevent any form of money laundering and any suspicious transactions shall be reported to the relevant authorities. Further, the Player assures that all the information provided to the Platform during the registration process and / or in the subsequent time is correct, up-to-date, accurate and fully corresponds to the name (names) on the documents provided by the Player.

The Tonza retains the right to cancel the registration, to block the Player’s account temporarily or permanently, to withhold all funds, to suspend, withdraw or cancel any payment(s) or winning(s), if there are reasonable grounds to believe that the Player has engaged in fraudulent activities, platform misuse, game bug or error confirmed by game provider.

The Tonza is not responsible for any losses, or any damage incurred by the Player as a result of collude, fraudulent activities and / or other illegal transactions.

The Player agrees that he uses the services provided by the Platform solely of his own free will, on his own decision and at his own risk and agrees not to complain against the Tonza in connection with his losses, damages and / or failure associated with the use of the Platform services.

The Platform is not responsible for any losses or damages that a Player or a third party may incur due to any malfunction of information technology tools caused by attacks, viruses or other technologically harmful materials, use of the Platform and / or downloading of any materials posted on the Platform, and / or opening of any links that are on the Tonza's Platform.

The Player fully understands general methods, rules and procedures for the provision of services and games on the Internet. The Platform may also take other measures it deems appropriate to create a fair and balanced game play environment. The Player understands that he is responsible for ensuring the correctness of the bets and games and is obliged not to commit any activities or actions that may damage the reputation of the Tonza.

The Player is fully responsible for the payment of all taxes and fees, as well as for the independent report submission to the competent authorities, in connection with any winnings received as a result of using the services provided by the Platform.

The Player is obliged to use the Platform only for personal use and entertainment purposes. The Player is not allowed to use the Platform for any commercial purposes. Further, the Player is also not allowed to transfer information about the game account so that third parties are able to login and / or in any other way access the Player’s personal account.

It is forbidden to use abusive or aggressive language or communication or images, to use profanity, threats, humiliating or violent actions towards other player(s) and / or employee(s) of the Platform.

The Player does not have the right to upload information to the Platform in such a large amount that may cause a malfunction in the operation of the Platform. Further, the Player is not allowed to conduct any other activities that may affect the operation of the Platform. Any mass mailing of information or "spam" is strictly prohibited. It is forbidden to interfere or distort, delete or otherwise change the information that is placed on the Platform. The Player also agrees that the Platform retains the right to block/mitigate/defend against any kind of DDOS or similar attacks, from using any forbidden/disruptive or abusing manners in order to anyhow affect the operations of the Platform. The Company also constantly performs different checks aimed to discover illegal/fraudulent practices such as (including but not limited to) fraudulent transactions, automated registration schemes, IP-addresses masking via monitoring gaming process, analyzing geo-locations and other practices. Should any Player be suspected in committing any (or similar) of such actions or considered in breach of the present Terms, this Player can be suspended/blocked or other actions can be taken by the Company against a violator.

The Player agrees not to hack, not to try to hack and / or gain access, or otherwise bypass the security system of Platform. If the Tonza will have reason to suspect that the Player has tried or is trying to hack, gain access or otherwise bypass the security system or the Platform software, the Player will be prompted to stop such actions. The Tonza retains the right to block the Player's game account until the end of the investigation and inform the competent authorities or organizations about the Player’s actions.

The Tonza has the right to carry out check(s) and / or audit(s) on the bets placed by the Player. If during the audit(s) it turns out that the Player has took part in fraudulent activities or any other type of activities which purpose is to benefit from the use of vulnerabilities and / or errors on the Platform, the Tonza may decide to restrict the Player’s access to his account or limit his ability to place any bets, and also temporarily or permanently block the Player's game account. The decision on the payment of funds from the Player's game account is made by Tonza unilaterally.

The Tonza should not be treated as a financial institution, nor should Players expect any interest on their deposits.

Where the Tonza exercises its right to reject a registration or to close an account, contractual obligations already entered into will still be complied with.

Registration on Platform

In order to gain access to the games potential Player should pass the registration procedure provided on the Website. The registration can be done either through the connection of the telegram or via other accessible means (including registration via e-mail, mobile phone or other means). The Player must register in his own name on the Platform by specifying his/her first and last name and e-mail address and/or telegram username or phone number together with other necessary Personal Data (as defined in our Privacy Policy and as is required on the Website) and password that further will be used to log into the Platform. Before finishing the registration, the Player is also required to confirm his age and to consent with the present Terms. The Player must provide the data as it is described in our Privacy Policy. All Personal Data relating to the Player gathered by the Platform during the registration process and / or during the Player’s use of the services provided by the Platform will be recorded and used in accordance with our Privacy Policy only.

The Tonza will be processing Your Personal Data (as defined in our Privacy Policy) from the moment You register on our Platform. Due to legal and regulatory requirements (i.e. licensing requirements and Anti-Money Laundering Regulation), Your Personal Data is processed and stored with the Tonza as long as You are registered or as long as required by relevant laws and / or regulations / licensing requirements (e.g. minimum of 5 years after closure Your game account).

We may share the Personal Data provided during the registration process or later with external third parties that provide the Platform with services. However, these external parties may only use Your Personal Data for the same purposes as the Tonza shall specify and within these Terms and Conditions and the Privacy Policy. By agreeing to these Terms and Conditions and the Privacy Policy and using the Platform, You hereby give Your consent for the purposes of all and any data protection legislation and related regulations, for the Tonza, to share and transfer necessary personal data to such external third parties.

On the Platform can be registered only 1 (one) game account for one Player, telegram username, IP, mailing address, computer or any other device.

When registering on the Platform, the Player undertakes to provide reliable and true information about himself / herself. In order to confirm the information provided by the Player, the Tonza has the right to request verification at any time by asking the Player to provide relevant identity document(s) (including, but not limited to, a copy / photo of the Player's ID / ID cards / or any payment card(s) used with Player’s name on it). An example of such a case would be when the Player has amassed a cumulative deposit amount of $2,000 over a rolling period of 180 (one hundred and eighty) days. In case the Player does not provide the requested copies / photos of the identity documents requested by the Tonza, the provided information is deemed to be unverified / false. It is the violation of these Terms and Conditions and Tonza AML & KYC Policy and can be interpreted by Tonza as fraudulent activities.

The Player confirms that during registration on the Platform, he provided accurate, complete and reliable information about himself/herself, and in the event of any changes, undertakes to update and / or amend this information. Non-compliance with this requirement may lead to the blocking of the Player’s game account.

Duplicating game accounts. It is not allowed to create a duplicate game account. Re-registration of another game account is allowed only with the consent of the Tonza in cases of loss of data for access to the active game account by the Player or any other reason, which the Player must immediately notify the Tonza. In case of re-registration or attempting to re-register, the Tonza has the right to block or close all or any of the game accounts registered under the Player’s name. The Tonza, in its sole discretion, can render ineffective all bets placed via the duplicate game account(s). In the event that Tonza decides to allow the Player to continue to use the Platform services, the accounts will be managed so that the Player will have only one (1) active game account to which the game balance from the duplicate account(s) created by the Player will be transferred.

If the Player has registered separate game accounts within the Platform, these separate accounts shall be merged into the single game account.

The decision to refund the funds, which can be on the bonus or real balance side of the duplicate game account(s), is made by Tonza unilaterally.

The Platform does not accept requests to refund any monies and / or initial deposits from the duplicate game account(s), if opened intentionally with the purpose of receiving bonuses and / or other promotional offers from the Platform or to refund the initial deposit placed by the Player. Further, if the Tonza determines that the duplicate game account was created with the intention to defraud the Platform the initial deposit(s) will not be refunded to the Player.

For avoidance of any doubt, the Platform does not allow the registration of game account(s) for legal entities.

Identity Authentication of the Player

By agreeing to the Terms and Conditions, the Player grants the Tonza the right to periodically verify the Player's identity and contact information ("Verification") both on the basis of the Tonza's decision or at the request of a third party (e.g. a regulatory authority).

During the Verification, the Tonza may limit withdrawal of funds by the Player from his game account.

In the case the Player provided false, inaccurate, misleading and / or otherwise incomplete, or not supported by the documents requested by the Tonza, information, the Player's actions are deemed to be a violation of these Terms and Conditions and can be interpreted as fraudulent activities.

Name, Password and Safety

After registering a game account, the Player should not disclose his account details to any third party or notify the username (login) and password to his game account on the Platform.

The Player is fully and solely responsible for the safety of his game account and password as well as for any actions and transactions made on his game account. The Player is fully and solely responsible for all losses he suffers, through the fault of the actions of unauthorized third parties.

By accepting these Terms and Conditions, the Player agrees and acknowledges that he must immediately notify the Tonza of any unauthorized access of a third party to his game account and / or any other suspected security violation. Upon the request of Tonza, the Player also agrees to provide proof about the alleged unauthorized access. The Tonza is not responsible for any damage as incurred by the Player due to an unauthorized access or incorrect use of his username and password (login details) by a third party, regardless of whether these actions were authorised by the Player or took place without his knowledge.

In case if the Platform determines the winning amount as significant, some of the anonymized or non-identifiable Player data may be shown on the Platform and such Player may be requested to participate in certain marketing events connected with such winnings or perform other actions. The Platform also reserves the right to use the information regarding the winning at its own discretion for certain marketing events, campaigns, etc. Still, your identifiable personal data shall not be disclosed and still will be kept secret and safe as prescribed in the Privacy Policy.

Deposits, Accommodation of Money on Account and Withdrawal of the Money from the Account

To play for real money, You need to make a deposit following the instructions available at the Platform.

The Platform accepts the cryptocurrencies that are listed on the Website as well as other payment methods (including credit cards). The list of available payment methods can always be found on the Website. We use third party electronic payment processors to process credit and debit card deposits (if any); they are not processed directly by us and we do not collect nor store any data regarding fiat deposits/withdrawals operations (such as card number information, date of expiry are also passed straight through to our compliant payment service provider, where they are securely stored). If you deposit funds by either a credit card or a debit card, your deposit only be credited if we do not receive decline from the card issuer, for which (or lack thereof) we are not liable or on in case other conditions are met depending on the type of a deposit method.

You need to deposit funds exclusively from the crypto-wallets or banking/similar accounts that are only effectively controlled and owned by you. If the Platform becomes aware of a violation of this rule, all winnings will be returned to the Platform. The Player is prohibited from transferring money to other Players wallets unless they are transferred after the withdrawal is completed. Game accounts (If registration of a separate account is available at the Website) must not be transferred to third parties. The Player is prohibited from selling, buying or otherwise alienating his game account or the game account of another Player. Tonza constantly compares all crypto-wallets used on Platform. In case of matching the same crypto-wallet on different game accounts, all matching accounts will be blocked, and wins are to be voided.

We do not accept physical cash paid to us. We have the right to use third-party financial services and / or organizations during processing both Your payments as well as any pay-offs to You.

You are obliged not to renounce previous transactions and not to cancel them in any way. In any of these cases, You are obliged to compensate the financial expenses of the Tonza for lost payments, including commission charges for financial services.

In the case of fraudulent or suspicious cash payment(s), including violations, such as the use of stolen and / or payment card(s) of another person, providing false information and any actions to cancel payments, the Tonza retains the right to apply sanctions specified in Section 14 of these Terms and Conditions. We have the right to inform the appropriate authorities and / or organizations about any suspected payment fraud or other illegal activities. Tonza is not responsible for any unauthorized use of credit cards.

We can at any time, use the positive balance of Your account to pay compensation on behalf of the Tonza for Your illegal actions.

All player deposits are made in favor of Tonza Limited. Pay-outs of winnings are carried out exclusively on the Player's personal account(s) via a particular payment system. In case the type of cryptocurrency does not correspond to the type of wallet used for the deposit, the crediting of funds may be declined according to the rules effective for transfers of that particular crypto currency.

The Tonza retains the right to charge a commission when the Player makes a payment through one or another payment system. In the case of charging such a commission, its rate will be displayed at the Platform's cash desk. Likewise, a commission may be incurred from the Player's payment(s) during pay off to the Player. In some cases, if deposits are made in any other currency, then the transaction currency, it will be converted by payment provider used at your bank's or our payment processor’s prevailing rate of exchange, following which your account will be credited accordingly. Note, that some payment systems may apply additional currency exchange fees, or card scheme fees, which will be deducted from the sum of the deposit, please also remember about payment of the gas/blockchain transactions fees.

The Platform reserves the right to carry out KYC verification procedures for any deposits from $2 000 subject to requirements by publishing a separate Tonza AML&KYC Policy and requesting KYC verification in any other situation at its own discretion.

The Platform has limits on the amount of the pay-off of the winnings, the limits depend on the currency of the Player’s account and the status of the Player. Below you will find detailed information about the current limits on the winnings withdrawal. We retain the right to impose different winning withdrawal limits from time to time.

The Platform reserves the right to individually adjust limits on the amount of the pay-off of the winnings and to establish daily withdrawal limits, the conditions of which are determined on a case-by-case basis. This includes, but is not limited to, consideration of the player's activity, deposit and withdrawal history, and compliance with the Platform's policies and regulatory requirements. The Platform may apply these adjustments to ensure a fair and secure gaming environment for all users.

The Platform reserves the right to carry out KYC verification. The term of consideration - 72 hours from the moment of withdrawal application, for the amounts equal to or more than $20 000, the term of consideration - 48 hours. The KYC may be carried out by the designated third-party partner compliant with applicable data protection legislation.

Additionally, the Platform reserves the right to initiate inspections for no less than 14 days from the beginning of the inspection, including KYC verifications, to ensure the legitimacy of the game, the legitimacy of winnings, the integrity and security of the platform and may include, but not limited to, checks for fraudulent activities, compliance with regulatory requirements, and verification of user identity and financial transactions.

Average withdrawal processing time is up to 24 hours but can be increased due to the different circumstances and in line with Tonza's Policies. Make sure the following procedures are completed prior to making a withdrawal:

The Player's account and / or his payment method(s) should be verified or be in a state that does not require any further verification. The final decision on the status of the verification is taken by the Platform.
The Player’s e-mail must be verified (verification instructions are available on the Website).
The Player should confirm his/her mobile phone number in profile. Otherwise, an application for withdrawal is not created.
Wagering conditions have to be met.

After a Player sends a withdrawal request, averagely, it will be processed within 24 hours (as were previously mentioned). In this case, the requested amount will be at once removed from the balance and held until the request is being processed. Actual payment commences immediately after payment by the Financial Department of the Platform is made or until the payment provider has processed the request. In this case the request gets the «Successful» status.

After the first six hours from sending the withdrawal request it can be cancelled. Instructions are available on the Website.

In case when the amount requested by the Player exceeds the limits of a payment system or the Player’s status, the withdrawal may be automatically divided into several requests.

The minimum deposit allowed is equivalent to $0.10 whilst the maximum deposit allowed is unlimited. These restrictions are dependent on the payment system being used.

The Player expressly agrees that time needed for deposits or withdrawals to be processed may vary depending on the payment method chosen. We do not guarantee that there will not be any delays in the processing or receipt of deposits/withdrawals.

Should Tonza discover, that the Player anyhow participated in any event/promotion (or used any bonuses such as [including, but not limited to] free spins, abusing free spins while the Player still has the free spins available, any other actions reasonably considered by the Company to be with only purpose to create positive expected bonus return value, using known/renowned methods designed to ensure that such bonus is cashed out, or in any way attempting to take advantage of bonuses given by the Platform, Tonza shall ensure immediate forfeiture of winnings and account closure with the right to withhold any further withdrawals or perform any other actions deemed relevant to defend the violated rights.

For the purposes of fair gambling practices even, zero or low margin bets or hedge bets are considered irregular play for the purposes of claiming the wagering bonus. If Tonza deems that irregular play has occurred, Company reserves the right not to withdraw funds and/or forfeit all winnings.

At the moment for withdrawals above 50 USD equivalent no fees are charged. Other fees can be viewed before making a deposit or withdrawal respectfully.

Deposit wagering rules are defined in this clause. Be advised, that in case of any discrepancies between other clauses of the present Terms and this the latter shall prevail.

Amount of bets/plays to be made before the funds can be withdrawn from the Platform – 1;
Wager can be manually and unilaterally changed by the Platform anytime basing on any reasons;
Wager Accumulation Scale (meaning a graphical representation of the number of plays/bets to be played until the wager bonuses can be withdrawn) is unified and is not timely limited;
Any bets/plays using welcome or similar bonuses are not counted for the purposes of the wagering, from the other hand, deposits placed for participation in different promotions and marketing events are counted to the Wager Accumulation Scale;
Wager for partners or promo codes bonuses (meaning special codes which can be found on the third-parties partners websites) is also equal to 1;
Minimum and maximum bets amount of Game Providers are applicable;
Should the Game Provider cancel/discharge the bet – the Wager Accumulation Scale shall be adjusted accordingly.
Bets in the following games/activities are not counted for the purposes of the wagering – card games, live-dealers’ games, live-show and rapid games.

Account Blocking and Closing

Account Blocking – restriction of the Player's access to his/her account at the initiative of the Player on his/her personal request to Tonza or at the initiative of Tonza, the duration and basis of which is determined by these Terms and Conditions. For the avoidance of the doubt, the Company may block any Player/account at own, sole discretion and is not obliged to provide any explanations for the actions performed and decisions made.

Account Closure (Erasure) – complete closure of the Player's account after expiring the term of blocking of Player's account.

The Player may block his/her account at any time. To do this, the Player must notify Tonza by sending an email from his/her registered email to support@tonza.games or via telegram-chat available on @TonzaSupportBot.

Wherein the Player must understand that if the blocking of the account is regarded as his/her request to erasure personal data, the Tonza will continue to store his/her personal data for such periods:

10 years from the date of the last financial transaction on the Player’s account;
Within 1 month if no financial transactions were made in the Player’s account.

After closing the Player's account, Platform does not refund the funds that were in the gaming account at the time of closing the account. No other funds (for example, bonuses, free spins, etc.) will be credited to the Player or cashed in any way, unless the administration of Tonza decides otherwise.

In the case of blocking/closing an account by the Tonza’s decision, the Player has 14 (fourteen) calendar days to appeal such a decision in the manner prescribed in these Terms and Conditions.

In case of false information regarding the date of birth of the Player, the Tonza will block the Player’s account. The Tonza retains the right to refund or refuse to refund any payments (including deposits, winnings, Jackpots) to the Player, at its sole discretion, regardless of their amount.

The Tonza may block a Player account immediately without prior notice if:

the administration of Platform on its own discretion decided to stop providing services in general or to the certain Player;
the Player's account is related in any way with another gaming account or profile that has been closed or blocked;
the Player is trying to hack the system or participating in collude;
the Player interferes or attempts to manipulate the software;
the Player uses his/her Account for illegal purposes;
the Player publishes defamatory or offensive information about Platform on the Internet;
in case of Player’s violation of these Terms and Conditions;
upon receipt of the Player’s request to erasure his/her personal data.

If a Player does not login more than 180 months and has funds in the account, such account will be deemed as inactive.

Responsible Gaming

The Tonza acknowledges that gaming can be addictive and offers various types of services to assist the Player in case of discovery of game dependency. Playing games for money, You understand that You are under a risk of losing money and winning is a matter of chance.

The games offered on the Platform are entertainment. The player must understand that gaming shall never be viewed as a source of income or debts recovery.

Tonza has adopted a number of measures that will allow You to play games in a responsible manner. The Tonza recommends to keep track of the time and the amount of money spent for gaming daily, as well as to study our Responsible Gaming Policy and Self-Restraint Policy.

Changes on the Platform

The Tonza can, at its sole discretion, at any time modify and / or supplement any information and / or offered services, in order to maintain and update the Platform.

Errors or Deficiencies

In the process of using the services provided on the Platform, certain circumstances may arise where a bet has been accepted or a payment made as result of an error by the Platform (for example, incorrect setting of the Platform betting conditions as a result of an obvious error or omission when entering information or as a result of a computer failure or an error by the Platform in calculating the number of winnings, including as a result of incorrect input of data manually or automatically).

The Tonza retains the right to cancel and declare null and void any bet (either partially or in full) that was subject to an error.

If You placed a bet or participated in a game by using funds that were mistakenly transferred to You by the Platform, the Tonza has the right to cancel all such bets and / or any winnings that You received using such money. In case the Platform has already paid You funds at such rates or games, these amounts will be considered transferred to You for free temporary safe custody, and upon request of the Tonza You are obliged to return them immediately to the Tonza. If the Player has insufficient funds on his real game account, the Tonza may demand that the Player pays the insufficient amount relating to these bets and / or winnings.

Neither the Tonza nor our partners or game providers are responsible for any damage, including loss of winnings, resulting from an error on the part of the Platform or the Player.

The Player must inform the Tonza as soon as he becomes aware of any errors with respect to his game or account, any bets or wagers he has placed or any calculations.

We reserve the right to remove, terminate, alter or suspend any game or event at the discretion of the Tonza.

Liability Limitation of Tonza

The Player confirms that he is an individual who has reached the age of 18 and the minimum legal age required for gaming on the Platform and has full legal capacity, in accordance with the laws of the state in which he is a resides / lives, understands the significance of his actions, agrees that the choice to use the Platform services is exclusively his personal choice and understands that he manages and disposes of his own funds that are on his real game account at his own risk.

The operation of the Platform is carried out in accordance with these Terms and Conditions and the Privacy Policy.

Tonza is not responsible for the content of any of the Internet sites, access to which can be obtained through the Platform.

Disclaimer of Warranties

Players expressly acknowledge and agree that use of the Platform is at their sole risk. Players further acknowledge and agree that the services are provided on an “as is” and “as available” basis. Neither Company nor any of its parents, subsidiaries, affiliates, licensees, licensors, contractors, agents, content providers, vendors, component suppliers (both hardware and software), game providers and/or any third party who provides products as well as their respective officers, directors, members, managers, representatives, agents, employees, investors or the like (collectively “Tonza Providers”), warrant services offered will be uninterrupted, error-free, or free of viruses, worms, trojan horses, keyboard loggers, spyware, adware, malware, harmful or malicious code, or free of other defects.

To the fullest extent permitted by applicable law, Tonza Providers disclaim all implied warranties, including, without limitation, implied and statutory warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary, intellectual property rights representations or warranties of any kind, express or implied.

Indemnification

You hereby agree to fully indemnify and hold harmless the Company, its directors, employees, partners, affiliates, and any other Tonza Providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website / services offered.

Violation of Conditions

Because of violation of these Terms and Conditions by the Player, the Player agrees to fully compensate and / or incur any costs (including legal costs) and liabilities associated with such violation.

As part of the Player's use of the Platform services, the Player agrees to fully pay for losses caused by him, to defend and advocate the interests of the Tonza, the company / organization of Platform operator and / or the game license holder, and their officers, from any claims, demands, liabilities, losses, costs and expenses, including legal costs and any other costs arising from:

violations of these Terms and Conditions by the Player;
violations of any legislation or the rights of third parties by the Player;
use of the Platform services and / or access to Platform services by any third party using the Player's personal / identification data, with or without the Player's permission; or
reception of any winnings received in connection with the violations, described above.

In case of violation of these Terms and Conditions by the Player, the Tonza has the right, but is not obliged:

to notify the Player (using his contact details) that he is violating these Terms and Conditions, requiring the termination of an action that violates the Terms and Conditions;
to temporarily limit the Player in using the Platform services and managing / administering his game account in order to restrict the Player from betting or playing on the Platform;
to block the Player's game account without preliminary notification;
to withdraw from the Player's game account the amount of bonuses, winnings or other payments that the Player has acquired because of violation of these Terms and Conditions.

The Tonza has the right to block the Player's game account, his username (login) and password, if the Player does not comply with any of the Terms and Conditions of the Tonza.

Players undertake to respect rules of the Platform and all applicable local, national, and international laws while using our services. Any content or activity featuring, encouraging, offering, or soliciting illegal activity in Platform's Telegram channel or in other socials (Instagram, Facebook, TikTok, etc.) is prohibited. Players can not:

engage in any form of human trafficking, including sex trafficking, sales of children, forced marriages, or domestic servitude using Platform's socials;
buy or sell illegal drugs, firearms, or counterfeit goods using Platform's socials;
commit or aid in the destruction, defacement, or theft of public or another person’s property;
use obscene language in communication with other Players or with Platform's representatives or abuse or humiliate them;
publication or posting on the Internet or socials any types of correspondence with Platform representatives.

The Platform reserves the right to block Players that violate Platform rules. In such circumstances the deposit or winning amount of the Player is not refundable.

Rights to Intellectual Property Objects

The content of the Platform is subject to copyright and other intellectual property rights owned by Tonza or used under license by third-party copyright holders. All downloadable or printed materials contained on the Platform are protected by law, can only be downloaded to one personal computer and can be printed solely for personal and non-commercial use.

Under no circumstances does the usage of the Platform give the rights to the Player to an intellectual property (for example, copyrights, know-how or trademarks) belonging to the Tonza or any other third party.

The Player does not have the right to copy the Platform, symbols, logos and / or other his / their components either totally or partially, in any form without prior written approval from the Tonza. Any use, including reproduction of the trade name, trademarks, logos or other creative materials presented on the Platform is prohibited.

The Player is responsible for any damage caused by the Player's violation of the intellectual property rights of the Tonza. If the Player becomes aware of any violation of intellectual property rights by third parties, the Player undertakes to immediately notify the Tonza of such breach and provide the Tonza with all the necessary assistance in carrying out any proceedings in this regard.

Player’s Personal Data

The Tonza appreciates the integrity and confidentiality of the Player and his Personal Data (as defined in the Privacy Policy). We collect, process and share only the information that is necessary for the provision of our services. The Tonza processes personal information provided by the Player strictly in accordance with its Privacy Policy and relevant data protection laws and regulations.

By accepting our Privacy Policy and providing the Tonza his personal information, the Player agrees to the processing of his Personal Data for the purposes described in the Privacy Policy and / or to comply with any legal and / or regulatory obligations of the Player and the Tonza.

The Player should assume that all use of the Platform shall be recorded and that the Tonza keeps copies of all the correspondence received from the Player (including but not limited to copies of all emails, SMS and telephone and / or other calls received from the Player). These recordings and correspondence shall be the property of the Tonza and may also be used as evidence in case of any dispute between the Tonza and the Player, as noted in these Terms and Conditions.

Marketing and Analytics

In order to improve the Platform, its sections, content on the pages and Your user experience in games, we use web beacons, pixels, tracking scripts and Cookies. In doing so, we record Your visit to the Platform and activity in the games: when and what pages, Platform sections You visit, when You last visited the Platform, the time of authorization on the Platform; in what games You play, how you interact with promotional materials and marketing offers. Some of the technologies that we use for this tracking are provided to us by third parties, who in turn are obliged to follow our Privacy Policy, and also apply their Privacy Policies.

In order to provide You with useful personalized, promotional, advertising materials, promotions, news, as well as notifications about the status of Your game account or important events, the Tonza can use Your email address and phone number to send notifications via email, SMS or calls, and also display advertising banners and notifications on the Platform or on third-party services in the advertising network (remarketing).

We respect Your right to confidentiality, so we provided a simple opportunity to refuse receiving marketing offers and notifications. Refuse to receive or learn the details easily - you can contact our customer service at any time: via chat, by mail support@tonza.games and also customize Your preferences in Your personal account on the Platform, and in each email unsubscribe from emails. We draw Your attention that with full or partial refusal to receive marketing offers from us, You will not be able to receive up-to-date and useful information regarding our offers and promotions.

Usage of "Cookie" Files

The Platform uses “cookie” files to ensure the functionality of the Platform. A “cookie” file is a small text file that is saved on Your computer when You visit the Platform and allows the Tonza to recognize You when You visit the Platform again. For more information on deleting or controlling cookies, visit www.aboutcookies.org. Please be informed that deleting our cookies or taking measures to prohibit their saving on Your computer further may result in unavailability to access certain sections or functions of the Platform.

Claims and Notifications

If you wish to make a complaint regarding the operation of the Platform, first it is necessary in a reasonably short time, to contact the customer service support@tonza.games about the claim, detailing the nature of the complaint. We will attempt to resolve Your issues as soon as possible within 10 working days. In certain circumstances, a further 10 days may be issued. For more information You can read our Dispute Resolution Policy.

Assignment

The Tonza retains the right, either totally or partially, to assign or otherwise transfer its rights and obligations under these Terms and Conditions to any person or organization (without the Player's agreement), provided that for the Player all conditions remain unchanged or will be changed for the better. The Player may not assign or otherwise transfer in any manner his rights or obligations under these Terms and Conditions.

The Circumstances of Insuperable Force

The Tonza is not responsible in the event of non-fulfilment or delay in the performance of any of its obligations, which are caused by insuperable force circumstances. Insuperable force circumstances include natural disasters, wars, civil unrest, interruptions in public communication networks or services, industrial disruptions or DDOS attacks and similar Internet attacks that may have adverse consequences ("Force Majeure").

For the period of force-majeure circumstances, the activity of the Tonza is considered to be held, and the fulfilment of obligations is postponed. The Tonza undertakes to use all possible resources to eliminate Force Majeure and fulfil its obligations.

Waiver

If the Tonza fails in ensuring the strict fulfilment of any of the obligations, this is by no means a refusal to fulfil its obligations and does not relieve the Player from compliance with his obligations.

The refusal of the Tonza to fulfil any of the obligations is not legally valid unless it is properly executed and transferred to the Player in writing.

Separability of the Agreement

If any provision of these Terms and Conditions becomes invalid, illegal or at any degree lost its legal efficacy, such provision shall be separated from the remaining provisions of these Terms and Conditions and the remaining provisions shall remain in full force and effect. In such cases, the part that is considered invalid varies according to the applicable law.

Governing Law and Jurisdiction

These Terms and Conditions are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.

Any disputes that may arise on the basis of these Terms and Conditions are to be considered in the courts of the state of Anjouan in the Union of Comoros. The Tonza cannot be held responsible for the legislation of other countries.

References

The Platform may contain links to any other sites that are not mentioned in the Terms and Conditions, do not belong to or are beyond the control of the Tonza. The Tonza is not responsible for the content of any third-party sites, actions or omissions of their owners. Hyperlinks to other sites are provided for information purposes only. The Player shall use any such links only under his own responsibility.

Contact Information

For all legal and support inquiries:

Email: support@tonza.games
Website: https://tonza.games

Terms and legal documents